Charge 5 Not Syncing

[enomisleb]

Hi,

My Charge 5 will not sync, last sync was at 1am.

I've tried:

- Deleting the app and reinstalling

- Turning the bluetooth on/off

- Restarting the Charge 5

- Restarting my S21

The app will say:

'Syncing your charge 5' 

'Sync is taking a while. Sit tight...'

'Couldn't Sync your charge 5 - Fix It'

The 'Fix it' tab just brings me to a web page without the options above. 

Any further ideas on how to resolve?

Thanks a mill.

[WalkerCA1]

Okay, I have tried all, hard reset 2x, remove Charge 5, setup charge 5 again, turn on/off bluetooth, delete the fitbit app and reinstall. nothing works. I have the latest ios. I think I am just gonna give up. 

[CallMeNoName]

I, too, am unable to sync my Fitbit Charge 5 using my iPad Air2.  I have tried the following:

1. Uninstalling and reinstalling the app.
2. Turning Bluetooth off and on.
3. “Forgetting” the device.
4. Restarting the device via Settings on the watch.
5. Hard reset as described in previous posts and on YouTube using the button on the charging cord.

The one thing I haven’t done is drain the battery.  Unfortunately, when the problem began two days ago, my battery was low (12%) and I thought that was the cause.  So, now I have a fully charged battery and I can’t sync the device.

I’m going back to my Charge 3 for now and will update this in a few days when the battery on the Charge 5 is completely drained and I give it another try.  Should it not work after that

Moderator Edit: Formatting and word choice.

[SwarlesDarwin]

I just had this happen to me today. Everything suggested didn't work for me. However, I happened to just put it on the charger (despite it already having like 65+% battery) and it immediately synced with my phone.

[DennieK]

This has happened to me a few times, including this morning. Although my 5 was more than half charged, I put it in the charger. After about 5 minutes I successfully synced in while it was charging