Charge 5 Not Tracking Sleep

[Jimfoto]

I bought a Charge 5 for my wife for Christmas and it doesn't track her sleep. I now see that this is a common issue with these, something she didn't have with her Charge 3. We've tried a few suggestions, but nothing has seemed to work. One night it did start recording 4 hours after she went to sleep. Is this something that can be fixed with settings or should I just return it?

[Yukienevi]

Such a pity! Changing the clock helped only for one week!

[Mac1953]

Yes me too unfortunately

I changed my band also but unfortunately didn't make a difference 😡

Hopefully sleep recoding will continue for you😀

[DavideFitbit]

Hi everyone, I appreciate all the comments and feedback that you've shared about this so far. 

If you already tried all the steps mentioned here earlier and you still can't use your device, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around in the Community. 

[Cat.T]

if this is true it is a disgrace that we should have to buy another band
after already spending so much.

Moderator edit: format

[Mimiii15]

Thanks, but returned it, and am loving my Apple Watch!

Sent from my iPhone

[Mac1953]

Good on you I definitely won't buy another fitbit

[JenJack83]

Thank you! I would've never found it!

[MickMackler]

Thanks. I had the same problem as OP with my Charge 5 and I did the reset with the charger - problem solved. Do this and it should work again:

1. Connect your device to the charging cable.
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

[Mac1953]

I have tried steps suggested on several occasions but to no avail.

Thanks anyway

[AnniB]

Change the clock to what? It appears none of the clocks state they support sleep. I definitely bought this to track my sleep. It should do it automatically. 

[Mac1953]

Very disappointed in Charge 5

Other previous Fitbits

 have worked fine with tracking sleep but not this model

Continual resetting etc is not on

[LMD1956]

Same is happening with my Charge 5.  I've had Fitbits for many years and this one has been one issue after another. Sometimes syncs, other times it won't. The sleep tracking has never worked correctly. Now it isn't tracking sleep at all. The only reason I got this watch is the sleep tracking. Have tried all the supposed fixes and nothing works. Chatted with support for an hour this morning and they had me try all the things I have tried a dozen times already. It doesn't work and researching online this seems to be a Fitbit issue that they are not resolving..for years. Will be my last Fitbit .

[JPB985]

My Charge 5 charger has no button on the end that I can push three times.

[RiekoC]

Hello & welcome @AnniB 

Sorry to see that you are having problems with your Charge 5 tracking your sleep and that it took awhile for us to respond to you. 

The troubleshooting step to change the clock face can sometimes get your device back to working normally. If changing the clock face resolves the problem, you can switch back to the clock face that you prefer. 

[RiekoC]

Hello & welcome @JPB985 

The button you're looking for to restart your device is on the USB end of charging cord that came with your Charge 5. See the picture below. Click here for instructions on: How to Restart the Charge 5

[JPB985]

Thank you. I really appreciate your response. I do wish they would
standardize these USB devices. I have so many cables that it's a constant
hassle trying to figure out what goes with what. Again, thank you for
guiding me.