help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 Screen Issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-18-2025 18:57

‎03-18-2025 18:57

My Fitbit had a white screen all day. It was still collecting data. I researched options. Tried the reset. Installed new clockfaces. Reset again. Now the screen is completely black. It vibrates when I try again to reset, but screen will not come back on. Tried different clock faces too, just in case.

Best Answer
0 Votes
1 REPLY 1

‎03-19-2025 06:12

‎03-19-2025 06:12

Hi @Sienavan and warm welcome to the community !
I really appreciate your message, and I'm sorry to know that your Fitbit Charge 5 has a completely black screen. I understand your feelings about this situation, and I'll be glad to assist you. 

Thank you for all the troubleshooting steps you tried. 

Since you already tried the recommended steps, I suggest you contact support, since they have more tools in order to find your options. Contact Us. 

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer