Charge 5 - Wallet Function not operational

[MrBou]

I just received my Charge 5 and set it up. When I tried to add my credit cards to payments in Wallet - I got the message that Payments are not yet available. When will they be available?

Moderator Edit: Clarified subject

[etremblay]

Did you update your Charge 5 to the latest firmware (20001.142.37)?

[Pasik]

At the begining I had the same message but after a day i was able to add card (note that i was my first fitbit and i associated the charge 5 to a one-week existing fitbit account).

[MrBou]

Yes - It turned out I needed to delete the cards from the Charge 4 first !

[k-e]

How did you delete it from the Charge 4?

[MrBou]

using the app - you can edit and delete cards under wallet 

[k-e]

Thanks. I figured that out, but it still won't let me add the card to my charge 5

[Rich_Laue]

@k-e by now you should be able to add your cards. 

This has nothing to do with your cards on any other tracker, but as mentioned above, you where waiting for the final firmware version. 

[ABDkid]

I’m on a charge 5 firmware 149.11 and wallet says “payments are not available. Please try again” any idea why? Thanks 

[AdamMacGyver]

Same thing is happening to me too. On 149.11 too.

[shyamsn00]

I am facing the same issue.. have you got it to work by any chance?

[Rich_Laue]

Did the wallet work at one time?

Almost every day I use the wallet on the Charge 5. 

[RikVersteeg]

I also have this issue, don't know how to fix it just yet.

[EricVader]

Same her but my charge 5 let's me add the card it's just inactive still after many many attempts And speaking to customer service I get directed to days I'm approved and verified yet card still inactive after 2 weeks and customer service keeps telling me by tomorrow ... Well tomorrow is now 2 weeks and counting

[RunWithTheTribe]

I’m also facing this issue. I purchased my Charge 5 yesterday and updated to the latest firmware but get the message, “Payments are not yet available. Please try again.”

[Matt-66]

Mine worked for a few weeks and then the wallet disappeared, presumably during updating? Now I have nowhere to put the card details in.

Wonder if they were hacked and this is a precaution.? 

[DavideFitbit · Accepted solution]

Hi everyone, thank you for sharing this information about the issue you were experiencing with Fitbit Wallet. 

It seems that most of you have already tried all the steps shared in the forums to try to resolve this problem. 

I will go ahead and close this thread. If you're still experiencing any of these problems, please get in touch with the Customer Support team or make sure to continue the communication with them if you already have a case created, so they can provide you with the next steps. 

If you are experiencing an issue with your Charge 5 unrelated to Wallet, I invite you to start a new topic on the community or find a related topic.

Thanks again for all your feedback and contributions on this thread.