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Charge 5 Won't Charge

ANSWERED

‎12-01-2022 09:28 - last edited on ‎12-02-2022 07:08 by Moderator Alum

‎12-01-2022 09:28 - last edited on ‎12-02-2022 07:08 by Moderator Alum

My Charge 5 will no longer charge (anyone else see the irony here).  I have cleaned the contacts on both the Fitbit and the charging cradle/cable.  I have tried several different USB power adapters and yet the Charge 5 does not take a charge.  It is still running, but the battery is down to just 7%. So it won't be long before it dies.  Any troubleshooting suggestions?  Unfortunately, I do not know anyone with a Charge 5 to be able to try their charger.  

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123 REPLIES 123

‎05-02-2024 03:15

In response to LT07

‎05-02-2024 03:15

Not sure if it is still under warranty. It's on 2 years old.Sent via the Samsung Galaxy S20 FE 5G, an AT&T 5G smartphone
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0 Votes

‎05-06-2024 03:06

In response to Jfeen82

‎05-06-2024 03:06

Yes replacement as under warranty

Sent from Yahoo Mail for iPhone
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0 Votes

‎05-06-2024 03:07

In response to ladybug

‎05-06-2024 03:07

Switched to Garmin 


Sent from Yahoo Mail for iPhone
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0 Votes

‎05-10-2024 13:19

In response to CFPhoto

‎05-10-2024 13:19

I tried that several times and it shows the logo, but doesn’t charge. It shows a message saying it has 0%, but won’t charge. It seems to me this happened once before with my charge 4 and I got directions that did solve it, but I don’t remember what they were. 😕

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