Charge 5 and Samsung Galaxy Fold Incompatible

[Veggiebiker]

A recent Samsung update 13 has made the Charge 5 and Galaxy Fold impossible to pair and sync.  So my new Charge us pretty much useless. Please help.

[Xenasmommie]

Fitbit doesn't have updated software which will allow pairing with several Galaxy phones. They also don't know when the issue will be resolved. My Charge 5 doesn't even keep time now. Fitbit won't refund our money for our two Charge 5s which are barely over 6 months old. After much runaround they told us we need to get our refund from Costco as that is where they were purchased. Of course we cannot get a refund from Costco since our purchase is outside of the 90 day return period. Now we have spent hard earned money on this worthless purchase.

[ChoSmile]

Problem is in Samsung Andorid 13 update Flip/Fold phone for many Bluetooth devices, not only Firbit.

Samsung start release the December updates ...- so, check for new Samsung firmware.

For Europe "B" models (SM-XxxxB) Samsung firmware ends ...VL9 (Flip) / ...VL7 (Fold).
Korea models "N" also have ...VLn.
US models (U and U1) ... still not ... but any moment.
Canada model "W" and China models "0" ... still not.

[DavideFitbit]

Hi everyone, thanks for sharing that you've been having this inconvenience to sync your device after the Android 13 update.  

This is an ongoing issue that other users have been experiencing for the past few weeks. Please know the our team is working on a fix which will be released in early 2023. In the meantime, you can find more information and updates about this specific issue here. 

See you around in the Community.