Charge 5 battery draining quickly

[Humscheid]

3 days ago I updated my Fitbit app and my Charge 5 Fitbit immediately stopped holding a charge. Battery drains almost immediately. Horrible getting a response from customer service, everytime I try to start a chat, it says there is no one available. If this isn’t fixed I’m done with Fitbit. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Humscheid. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the battery of your Charge 5 is draining quickly. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Using features such as always-on display and GPS require more frequent charging. 

We recommend that you use the charging cable that came with your device. Note that after several hundred charge cycles, your device may need to be charged more often. If you turn on the always-on display, your Charge 5 will have a battery life of up to 3 days and if you also use built-in GPS continuously it'll have a battery life of up to 12 hours. 

Please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[Humscheid]

Your response is a complete joke….my Fitbit was fine and the charge would
last for 5 days or more, until the update 3 days ago

[CLBRANNING]

Same as above user, haven't changed anything on my settings or usage. Battery went from lasting 6-7 days to less than a day immediately after last firmware update. Noticed the charge time very off from normal. Please fix update issues.

[Betins]

I replied to another post as well.  Same thing.  Fitbit working just fine until yesterday… battery draining within a few hours, if that long.  The customer service has always been excellent so I’m disappointed to hear that it’s not responding to this issue as well as it has in the past.  
im really hoping it’s a glitch.  I really don’t feel like buying a new device — ugg

[CLBRANNING]

It's ok, they can not reply to my problem and they can deny that the firmware update had anything to do with everyone having the same issue immediately following the update. I will not every purchase another fitbit product for myself or any other family members and will spread the word. Thanks for a brick. Think I'll give Garmin a try.

[litlesister4]

Mine is doing the same