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Charge 5 battery drains within hours

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‎11-27-2024 18:49 - last edited on ‎11-28-2024 05:54 by Fitbit Moderator

‎11-27-2024 18:49 - last edited on ‎11-28-2024 05:54 by Fitbit Moderator

My charge 5 has only ever lasted for a few hours from a 100% charge. I’ve turned off the always on, GPS, the SpO2 tracker, did the resets, made sure the firmware was up to date. This have never worked for me. I can’t sleep with it on from a full charge and make it to morning. It’s not usable and if it can’t be fixed, I’d like a refund or and exchange. Thanks.  My mobile synching device is an iphone14. Alexandria

Moderator Edit: Clarified subject

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‎11-28-2024 05:56

‎11-28-2024 05:56

Hi there @Berry126! A warm welcome to the Fitbit Community!

Thank you so much for reporting this situation and for all the efforts. 

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

The Fitbit community is always available to you. I hope you have fun with Fitbit.

Best Answer