Charge 5 battery is draining too quickly

[RowRun]

My Charge 5 battery started draining today at a very fast rate. I charged it this morning and within 8 hours it was down to 35%. I charged it again to 99% and within 6 hours it's down to 35% and falling. I have not changed anything on it since I started wearing it. In fact, I turned off all notifications and it hasn't affected it at all. Since I wrote this, it dropped another 2% to 33% battery. Can you help?


Moderator Edit: Clarified subject

[Surfista]

The only help I can offer is to suggest that you contact customer service before your warranty expires and request a replacement for your defective device. If you look at this message board for only a minute you will see that this is a known defect in the Charge 5 and that there is no fix.

[MarreFitbit · Accepted solution]

Hi there, @RowRun. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. I understand where your concern is coming from.

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. If the issue persists after trying the above and checking the help article I've shared with you, please follow @Surfista's advice and chat with us online or give us a call. Click here to get connected.