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Charge 5 black screen

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‎07-26-2022 22:52

‎07-26-2022 22:52

Morning, 

 

my Fitbit charge 5 worked when I purchased it but now all I have is a black screen. I've tried pressing the usb button 3 times and waiting but it hasn't fixed the issue, 


Is there anything else I can try? Any help would be appreciated. 

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3 REPLIES 3

‎07-27-2022 05:00

‎07-27-2022 05:00

I had this happen to me last week. My fitbit was only 6 months old. I called customer service and they had me send a video of it not working and I was sent replacement information.  I received my replacement in 4 days.

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‎07-27-2022 05:03

‎07-27-2022 05:03

I've had this happen today.  It's been working find until I did the software upgrade yesterday and now today the screen has gone non responsive with no display

 

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‎07-27-2022 07:01

In response to SunsetRunner

‎07-27-2022 07:01

Mine won’t keep a charge after the update along with the black screen. 

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