Charge 5 black screen

[Skyrose]

We have a Charge 5 that's only a few months old. This morning it stopped synching. The screen is black. We have tried the reset and it only flashes the Fitbit logo and does nothing else. Not sure what else to do.

[elvishrocha]

I bought a second fitbit charge 5 because the first one stopped working with this black screen. I tried everything they ansewered in this forum as a solution. This second one stopped working after only 1 week, the first watch stopped working after 8 months. The same problem. I give up charge 5.
I still have an Inspire HR and I'm using, but charge 5 definitely have this unsolved issue.

[GPETC1]

Same for me. Black screen last Thursday. Fiddled with it for a few days. Rang customer support yesterday. Replacement on its way.

[mask8]

crazy thing about this black screen issue is that fitbit team knew the issue with the latest firm version but went ahead and did a full update release anyway. now more people getting this issue.

I already switched to Garmin and I am happy so far even though I just started a couple of weeks ago.

[LesPaulMoreRay]

and the replacement will die within 6 months

[MJLP]

I also got the same lousy reply offering a 35% for something that no doubt will become faulty just after the warranty expires. I replied to them to shove it where the Sun never shove…. Ha enough with Fitbit and moving to Apple!! 

[Miss_Hazey_G]

This doesn't work out is the black screen of death.  There is only a red light when you connect to a charger. Charge 5 doesn't last well. Fitbit aren't helpful when I have reported and say it's not under warranty when it is less than a year old. 

[Jlorenz]

Same here!

[Disgruntled75]

2nd Charge 5 since launch. 1st was replaced under warranty shortly after the screen went black, days after an update and going for a swim. Less than a year later and my replacement did the exact same thing. 35% discount offered which is just not acceptable. Fitbit needs to address this widespread issue and replace these at no cost.

[NOmoreupdates2]

This issue seems to happen at the same time for everyone! How about don’t release a firmware update until it has been checked for issues!!

[Eskiel]

Happened to my charge 5 too. It's working and syncing but blank screen. 

Did that 3 click on charging cable, 

Drain battery and recharge, 

Change face clock. 

How disappointing.. I had high expectations for Fitbit. Looks like I'll be switching to Garmin. 

[GPETC1]

They replaced mine after a 5 minute phone conversation so they know it is a
problem.....

[Eskiel]

Unfortunately I'm working overseas for the next 6 months. Shame, I only had the charge 5 for 4 months before it died. 

[NOmoreupdates2]

I agree! It’s to much of a coincidence so many  Charge 5 have done this within the same time. I was one of the lucky ones I guess! I contacted customer support last night they of course had me try what I already had done with the rebooting attempt and nothing. My Charge 5 was still within the year warranty so they are sending me a new one at no charge.  If it’s still within a year of purchase they will replace at no charge.  Good luck everyone Fitbit/Google needs to figure out what is causing this!

[SunsetRunner]

My charge 5 died the other day. Before that, it was experiencing battery issues. It can only last about a day. But after I went swimming the other day, it went blank. I tried all the suggestions here, like the 3 long presses, but nothing works. It is only 1.5 years old. Today, I decided to give up on Fitbit and ordered Amazfit Band 7. It is way cheaper, about 1/3 the price of Fitbit.

[NaomiPDX]

This happened to me in February with the charge 3 or 4 when I went swimming while on vacation. It was in warranty so fitbit offered to replace it or to upgrade to fitbit 5 for an additional but reduced cost. I took the upgrade. Here we are, 6 months later, I'm on vacation again and went swimming yesterday and now I have black screen of death. 3x presses didn't work, it's not syncing. I think fitbits just don't like the ocean.

[Infinitig73]

My charge 5 is charged, synced to the app, green light works,been reset both ways, vibrates but the screen is black. This sucks FITBIT! 

[joseph.l.nickle]

There is no button on my charger

[Heather4775]

Absolutely did NOT work. Tried it 5 times over the course of 3 hours!!!! Happened after the software update yesterday!!!

[DavideFitbit]

Hi everyone, I'm sorry to see that you've been having the same problem with the display of your Charge 5. 

If you're new to this thread, please make sure to review and complete the steps listed here previously. These steps are usually helpful to resolve display issues. 

If the issue persists, I do recommend that you get in touch with the Customer Support team so they can inform you about the options available for you. 

@joseph.l.nickle The button to complete the restart should be located at the end of the USB cable: 

 

[blurdgrcr]

My charge 5 has done same this weekend.  Totally dead.  No synch. No charge and no display.  I've tried all help options I can locate and NOTHING.

Next step??  Anyone??