Charge 5 black screen

[Skyrose]

We have a Charge 5 that's only a few months old. This morning it stopped synching. The screen is black. We have tried the reset and it only flashes the Fitbit logo and does nothing else. Not sure what else to do.

[Teenie2000]

My husband bought me an Apple Watch because of the issues I’ve had with the FitBit that was a gift from him. It’s terrible that the problem persists and there is no response from FitBit. 

[RT_guy]

I’ve been having this issue for 2 weeks. Black screen but all other functionality including sync with phone still working. Infuriating!

May have just forced a fix. Every now and then I would get a battery low warning - proving that the screen was still operational.

My workaround is this - change the clock face on your iPhone and then sync. The problem seems to be the default screen.

[Lilithcat]

Same issue...I can get the logo once in a while if I reset it or if I can change clock face it'll show it's installing So there's some other issue happening here...I had no problems whatsoever until I moved my Fitbit Charge 5 account to Google 2 weeks ago...I've contacted customer service and all they end up doing is saying there's nothing they can do but offer a 35% discount on a new one since mine is out of warranty....

Seems like customer service is aware of the issues but rather than resolving it they just want people to spend more to replace their now useless devices....too many people having the exact same issues to be that their devices are now just no good 

[RT_guy]

By way of update - although changing the clock face had worked and I have even managed to force enough functionality to change all the screen settings to no auto off and stay on …….. nothing has actually fixed the issue of the black screen.

[Idasma]

Ive acutially got an offer; New charge 5 or 50% at a New product. 

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Oh okey, I thought I was lucky but maybe not!

Sendt fra min iPhone

[PDwog]

Black screen. Help?

My Charge 5 is evidently on and powered; I know this because my 7:00am alarm goes off each morning. I cannot see the Fitbit logo or anything else on the screen.

My phone's bluetooth is connected to the Charge 5, but I cannot connect the Charge 5 to my Fitbit app. (I reinstalled the app this morning.)

[BillieShakes]

After charging for an hour mine went back to the clock face for an hour and now is back frozen on the logo. I was offered a 35% discount. Not sure I want to spend more money to replace a device without some sense that Fitbit it trying to fix this issue

[Jim_Sk]

People need to understand that Fitbit/Google appears to have created a problem (battery/black screen) that they seem unwilling or unable to resolve. If a product fails while out of warranty through normal use, fine, but if it fails due to an action of the company, I expect them to take responsibility.  Prospective buyers and current users need to be aware of the increasing frustration this is causing the user community. Unless the firmware issue is resolved and/or the product is replaced free of charge (not at a 35% discount!), I am forced to cancel my premium membership and transition to a more viable product. This is truly a disappointment as I have been a big fan of the product and company since 2016. I will try contacting support one more time before investigating other options, but I don’t anticipate the company’s tact to change given the number of reports being posted. Lastly, I don’t appreciate getting MULTIPLE notifications to “add a card” on my Fitbit! ONE notification is sufficient and I’ll take it from there. Best of luck to all who are dealing with these issues.

[LesPaulMoreRay]

It is painfully apparent that fitbit is only interested in a quick buck with no regard for repeat customers.  It is truly astounding and does not fit any modern business model.  

[DSegal]

I'm one more with the problem. The on-line chat person "Charley" was nice and we tried the standard things, but nothing fixed the problem. Sadly, I too am done with Fitbit (after ~10 years).

I don't want an Apple watch, but maybe Garmin. I just want a fitness device that works...

[SunsetRunner]

Same here. The charging and syncing works, even notifications are going through. Neither restart or clock change helped. Contacted support and they didn't even attempt to troubleshoot. They just sent me a 50% off code. No resolution or even admitting a problem. Why would I buy another device they refuse to support?

Just disappointed.

[SunsetRunner]

Just tried to contact the support again, but didn't get a resolution. My first Charge 5 got water damage at 12 months of life. They replaced it, but their warranty for the replacement device is only 90 days. So now that my replacement device is dead after 10 months of use, they are only offering a discount code.

I'm not interested in buying another device that won't last. If anyone else is still interested despite what you read - here is the 50% code I received. I just requested a deletion of my account. It should be gone in 7 days.

JYEICtmKekS4

[Congaman_Stu]

I have the same problem and so far Fitbit have not been able to help. This is actually the second charge five that I have owned because the previous one had a problem too.  I’m certainly not going to buy a third one if they can’t make the software work properly!

[Lilithcat]

I think everyone who has a charge 5 with the screen going black issue along with all other issues may as well let it go. I do not see Fitbit doing anything to resolve the issue now that they have released the Charge 6 (and if you notice when you look on the Fitbit home page product listing of trackers the Charge 5 is no longer listed...I would say that is a HUGE sign that they have discontinued the Charge 5 and could care less if you bought one today or 1 1/2 years ago and it has issues. The only thing you are going to get is a "Oh we are sorry for the issue your having" excuse along with an offer for 35% off a new device....basically Fitbit's way of making you spend money on the new Charge 6.

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Don't bother with support. The charge 5 is not even being offered for sale anymore on their website only the Charge 6. I think that is why the only thing Fitbit is doing is giving lame apologies and percent off new device offers. I think that should be a HUGE flag Fitbit does not care about any issue you have with your device, they want you to spend for the new model.

[AliJacko]

Happened to my charge 5 too 😔 

[k-dirt]

Success! Had a dead unresponsive screen, I did the 3X button push on charge cable, nothing.  Then Called customer support.  They walked me through on my iphone app 1) sync fitbit, 2) change clock face, download new clockface 3) put back on charger cable and did the 3X button push and Voilà! Working just fine.

Thanks Fitbit!

[mawhel]

Exact same experience here.  I was just a few months out of warranty.  Planned obsolescence is what it feels like to me. 

[John1D]

I just had this happen. My Charge 5 was charged to 97%.  I removed it from the charger to get some steps. I didn’t get a reminder to move the next hour, so I plugged it back in and rebooted 3 times. The third time it stayed blank. I pressed the button 3 times, but it wouldn’t come back on. About to contact support and gave it 1 more try. It booted. Strange, but it’s working again. 

[NANOFISHY]

Mine has done the same thing, and it to happened on 31/10/23 in Aus.

How do we fix this issue

Thanks

Nanofishy

[kkaboom]

Anyone find a way to repair this? I am looking into tools to pry off the front panel, but am looking for advice. Customer support told me to just buy a new one 😞