Charge 5 black screen

[Skyrose]

We have a Charge 5 that's only a few months old. This morning it stopped synching. The screen is black. We have tried the reset and it only flashes the Fitbit logo and does nothing else. Not sure what else to do.

[kerrieBBOZ]

@NANOFISHY  if you are Australian then consumer law protects you if a product is not fit for purpose or does not last a reasonable length of time regardless of the length of the warranty and you are entitled to your choice of remedy including repair, replacement or refund, so if they are no longer making the charge 5 you are entitled to a refund. It is also illegal for a company to misrepresent the legal rights of consumers to their customers even if they are a foreign company, if they are marketing their products to Australian consumers so keep evidence if they do that. I’ve screen shot this reply.

[NANOFISHY]

Thank you for your advice. I will keep that in mind

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[kkaboom]

Anybody have any luck ? Im trying to let mine completely drain and then recharge to see if that works🥺

[Thole.crystal]

And when that doesn't work!!! ????   When is Fitbit going to give a care and help us all?

[Lutik]

As unbelievable as it sounds, they are not going to resolve this issue. They have made charge 6 and they will wait until all 5s disappear from the face of the earth and are forgotten forever. 

[TaranakiT71]

Hi yes I did that and has not faulted since

[LesPaulMoreRay]

Unfortunately, this is 100% true.  They are hoping we just go away 

[Congaman_Stu]

This is exactly what happened when Fitbit 4 had a similar widespread issue. I know from (bad) experience with both Ch 4 and now Ch 5.  Brutal.    

My advice -  get breakage insurance or get another device. The leopard won't change its spots. 

[haycay]

This does not work!

I have:

• change clock faces
• restarted it via the charging cable 
• I have tried to pair it again (based off previous advice from other feeds) , but now cannot see the pin number it wants to give to complete pairing

It remains unresponsive to touch ALL of a sudden. 

[xphg]

Same story with my Charge 5. Only a few months old and it went to a black screen. Have tried all suggested fixes, no change to black screen. It appears to have just died!

[Betty-KC]

I cannot change the clock face nor can I restart my device when my phone is not able to connect to the watch. My watch is less than a year old. What the heck???? 

[Xabe]

Update: I've reached the Service Center and had the option to have a replacement or a discount to buy a new product - I opted to have a replacement as I did not know that they would launch Charge6. For now, the replacement is working well, let's see until when...

[kochfix67]

Ich habe das selbe Problem seit gestern abend.  Erst schwarzer Bildschirm,  sachte dass das Akku leer ist und hab sie aufgeladen,  seitdem erscheint nur das blaue Firbit Zeichen.  Was kann ich tun?

[SoniaB17]

I am having the same issue too! I tried contacting support and they have to check my "warranty" a little annoyed because last year I was sent a new main piece due to the battery being drained very quickly a year after I got it and now not even a year after that happened this is happening. Quite frustrated as I use this on a daily basis. 

[Chrg5ded]

Unfortunately this doesn't work for my Charge 5, which appears to turn on but the screen is black. The device vibrates when it resets but the screen will not display anything... seems like a lot of people are having this problem. Device is out of warranty but very lightly used. 

[Chrg5ded]

I tried all of these steps a few times but none of it works. I connected with support and was offered a 50% discount on a new product, however given my experience with the Charge 5, and another previous product, I would not like to spend more money with fitbit. I think there needs to be some attention here as this issue with the Charge 5 appears to be widespread.

[SunsetRunner]

@Chrg5dedcut your losses and move on to another company. Fitbit/Google doesn't support out of warranty product that their firmware update bricked (mine was 14 months old). Don't spend any more money with a company that won't fix its screwups; it's the only thing we can do as consumers. I bought an Amazfit Band 7 a few months ago and am happy with it.