Charge 5 blank screen

[Anthtwin]

My Charge 5 yesterday went blank. I put  it on charge andMy phone tells me it has charged fully, but the screen is still blank  it isn't syncing anymore. I've tried the small button on charger to kick some life into it but nothing. Any advice please.

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @Anthtwin . 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with more information. In this case, they will let you know how to proceed. 

Have a good day. 

[Alilouise1]

The same thing has happened to my fitbit charge 5, what do I do? The screen is black but I fully charge it then it tells me it needs charging immediately 

What shall I do?

[DavideFitbit]

Hi, thank you for sharing that you've been having the same inconvenience with your Charge 5, @Alilouise1.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

[BurntOrange]

I have had similar problems in the past 2 days.

1)  During a swim, with the Fitbit tracking my swim, the Fitbit went blank.

      The Fitbit was on and would track, but the face was blank.  Multiple resets did nothing.

       Changing the clock face via my phone finally got it working again.  The charge, however, dropped from 90% to about 15% during all this.

2)   Today, during a run with the Fitbit tracking my run, the Fitbit reset.  I restarted my run twice, and it reset each time.

       Just like the swim, it was after about 17 minutes after I started tracking my exercise.  I also noted that even though I charged it to 100% last night,

       the tracker was down to about 18% after a 90 minute run.

       This sure feels like a firmware bug, as I used to work in the tech industry.  Starting to look at what Garmin has to offer, as I have already

        had this Fitbit replaced once for a blank screen I could not fix.  The warranty people ran me though the wringer, making me take videos of

        it not working, then having to format the video into a format that they could "see"

[DavideFitbit]

@BurntOrange Thank you for sharing all of this information and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Thanks again for taking the time to share your feedback and comments about this.