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Charge 5 blank screen

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‎02-06-2023 10:14

‎02-06-2023 10:14

My charge 5 screen just went blank since morning 

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1 BEST ANSWER

Accepted Solutions

‎02-26-2023 17:20 - edited ‎05-29-2023 11:24

In response to grntlltt

‎02-26-2023 17:20 - edited ‎05-29-2023 11:24

Hi everyone.

Thanks for joining this thread and the steps tried on your own. I'm sorry for the inconvenience you've had with your Charge 5. Our team is always working to improve our devices and the experience with them, and your feedback will help us to make that happen.

@vkaz, @TeckLee, @SBHAzhikode and @pugs4us Because you already have a case created, I'd recommend replying back to our Support team in order to receive more information about their resolution.

@grntlltt Because your post didn't mention, may I know if you've tried restarting your tracker as well as changing the clock face? These steps have helped other members, so please given them a try and monitor your tracker's behavior afterward.

View best answer in original post

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58 REPLIES 58

‎02-06-2023 12:33

‎02-06-2023 12:33

I don't know if misery loves company but mine went down today too.   Dont have a clue how to restore it.  

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‎02-06-2023 13:06

‎02-06-2023 13:06

mine too!

 

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‎02-06-2023 13:16

‎02-06-2023 13:16

Mine too, it’s seems like servers etc are down. 

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‎02-06-2023 14:15

‎02-06-2023 14:15

Mine,too. Neither do I know how to reset it.

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‎02-06-2023 15:05

‎02-06-2023 15:05

Me too 

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‎02-06-2023 15:07

‎02-06-2023 15:07

Mines back now 

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‎02-06-2023 15:35

In response to Nadfair

‎02-06-2023 15:35

Good news!    Hoping mine will come back on soon.  

 

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‎02-06-2023 16:07

‎02-06-2023 16:07

Mine too!  

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‎02-06-2023 17:45 - edited ‎02-06-2023 17:49

‎02-06-2023 17:45 - edited ‎02-06-2023 17:49

Mine was doing the black screen this morning. You'll have to manually hard reboot it by plugging it to the charger. On the other end of the charger, there's a small button. You click this button 3 times, making sure to wait 1 second after each click, to "wake" up your device.  If nothing happens the first try, you may have to do it a couple more times. 😐

 

P.S. since I forgot to specify that when you plug your fitbit to the charging cord, that it's also plugged in the wall/power source as if to charge.

 

I did this for 45 minutes and my Fitbit Charge 5 is back and seems to be working, pairing with my phone is still not stable, though. 

 

I hope this works for you.

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‎02-06-2023 18:17

In response to PNWminimalist

‎02-06-2023 18:17

Thx.  But my fitbit 5 doesn't have any buttons anywhere that i can find 🥴🥴

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0 Votes

‎02-06-2023 18:24

In response to Mizgwendar

‎02-06-2023 18:24

The button is on the charger by where u plug it in. Not on the part that attaches to the device. 

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‎02-06-2023 18:25

‎02-06-2023 18:25

Mine died too after less than 6 months! I’ve had so many Fitbit devices fail that I’ve lost count! ☹️ time to switch to 🍎 

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‎02-07-2023 00:02

‎02-07-2023 00:02

Mine too it’s been 2 days now, I’m beginning to lose hope!

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‎02-07-2023 00:07

‎02-07-2023 00:07

ME 2, does Fitbit employees who can respond to this read this ?

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‎02-07-2023 01:03

In response to PNWminimalist

‎02-07-2023 01:03

Going for another try today!

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‎02-07-2023 03:00

‎02-07-2023 03:00

Same, mine has been fine for a year then yesterday it just went black. I managed to revive it after hours of being on charge but the battery is tanking. 

It's gone from 100% to 28% in 40 minutes. The battery used to last a week before yesterday.

I don't know if there was an update yesterday maybe? I'm running version 20001.188.58

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‎02-07-2023 04:05

‎02-07-2023 04:05

So there was a technical issue and this morning (europe) it should be solved. Well no blanc screen anymore, but all my apps crashed and didn’t react on the hard reset. . After contacting customer service I receive a new one. This is exactly why I like fitbit more then others. No discussion, just doing what is right in the Guarantee Period. 

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‎02-07-2023 13:11

In response to Pixie94

‎02-07-2023 13:11

I have exactly the same.

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0 Votes

‎02-07-2023 13:21

In response to missmuil

‎02-07-2023 13:21

Thats nice for you. When my last fitbit died they offered me a discount on a new one. I just read another commenter who was offered a discount due to this exact problem with his Charge 5. If several people are having the same problem...that's a product problem that needs to be rectified, with a FREE replacement device, not a discount. I'm on my 4th fitbit in about 7 years.

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