Charge 5 blank screen

[Sissymae223]

My fitbit screen is black. I have 48% battery life. It will not sync either. How do you restart the device?

Moderator Edit: Clarified subject

[BobsURuncle]

At the USB end of the charger cable there is a button.  Time window is 8 seconds.  Press the butting three times, holding down for one second each time not to exceed more than 8 seconds of button mashing.

[MarreFitbit]

Hi there, @Sissymae223. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@BobsURuncle Thank you so much for your help!

See you around. 

[Kev-_-]

I also have the same issue my screen is black...but i just got an update OTA for the charge 5. Unfortunately i dont have my charger with me to restart my device so hopefully it is resolved.

[katatpeace]

How about an answer for the rest of us having a problem...😊

[Kev-_-]

Hi marre,

I did the update and restart with using the charger but still no luck. I can feel the watch responding and the app is updating stats but still blank screen. 

[SunsetRunner]

I spend about 40 minutes on the phone with technical support. Redoing the same restart procedure over and over. It didn’t work. I finally thanked them and hung up. Very frustrated. If something does not work doing it 20 times won’t work.

Sent from my iPad

[katatpeace]

I'm in the same situation.