Charge 5 blank screen

[Carterdave]

My charge 5 screen just went blank since morning 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for letting us know about your trackers and the steps tried on your own. Before anything else, let me explain we had an issue with the Fitbit app and website, which has been resolved. To keep the forums organized, I'd suggest checking this other thread and sharing your feedback there.

In regards to the Charge 5 screen not turning on, I'd also recommend performing a restart, as well as changing the clock face. If by any chance the issue persists, let me know so I can continue helping you.

[Kev-_-]

I did the update, restart and change clock face but my watch is still blank. 

[pugs4us]

Yep, did not work for me either.  Also, I don't see in settings where you can select Restart.

[AndrewGe]

Mine just died today.  I have gone through the reset procedure multiple times - but there aren't even any lights on the back of the device; although I can feel the buzz during the reset procedure.  

My original Charge 5 purchased in Feb 2022, died and was replaced in July 2022;  This is the replacement that has just died.  My wife is on her third Charge 5 within a year of purchase.  So, all in all, while Fitbit might replace their product, as they should, I propose that there is something fundamentally wrong with the device.  I would NEVER recommend anyone to buy the Charge 5 based on the excessive equipment failures we have had. I'm about to contact support to get my second replacement (third device).  

[pugs4us]

Same happened to me. So done with Fitbit!

[AndrewGe]

Follow up after contacting support.  

1. Customer service were very attentive and after running the reset checks agreed to offer either a free replacement or a 50% discount on a Fitbit... (I chose the former option).  

2. I tried to escalate the general issue of the "Charge 5 black screen of death" being a fundamental flaw in the device.  That proved impossible, but my feelings and comments were recorded.  Given that so many other people also have failed Charge 5s, there doesn't seem to be much hope of it being escalated to the CEO.  

3. My device has a two year warranty, which lasts until two years after the original purchase - so not from the latest replacement.  Beware!  I now expect to have to make another six calls over the next 12 months to get replacements for my wife and me. 

4. I really like the Charge 5 when it works.  It just fails too frequently. 

I would welcome the CEO or the Head of Quality Control to refute my assertion that the Charge 5 is fundamentally flawed, not built for longevity and thus not fit for purpose.  

[Pixie94]

After multiple attempts to revive my Charge 5 I did the same and spoke with customer support who have dispatched a replacement pebble. I'm a little surprised it's coming from Europe meaning a bit of a wait but customer service were very helpful and I'm glad I didn't have to battle to have the warrantee honored. 
It's a shame as my Charge 2 was great for years and I only upgrade last year as I wanted the water resistance for swimming not sure it was worth it. 

Good luck to everyone else! And yes, I do also hope FitBit will acknowledge that there is an issue with the Charge 5 or at least its battery.

[Mizgwendar]

Good for you!    I may have to follow the same as alas my Fitbit is still blank 🙄

[Samanthajeffs]

So mine went blank yesterday. I tried charging it but this did nothing (and I felt or vibrate when plugged in).  I tried updating the firmware but the app kept saying it was ayncing so I could not update. I finally seemed to fix it by deleting the app, logging back in and then I was able to sync and update and miraculously my fit bit came on again. Yay!

However this morning... it was dead again. I recharged and the app said I had full battery. 5 hours later I am at medium battery and the screen won't come on again. How do you contact customer service about this. Utterly ridiculous. 

[ChunKeat]

It's funny seeing so many people who are facing the same issue with Charge 5, and Fitbit still does not have a real solution nor address to the device failure.

1. Troubleshooting - reset by plugging into the charger and clicking the button at the end of the charger 3 times or changing the clock display

2. If all troubleshooting methods are exhausted - warranty check (sadly my warranty is only 1 year and I purchased my device in January 2022 and all these nonsensical problems arise early this week, February).

3. Since the warranty period is over, there's no chance I'm given a choice for replacement. Therefore, I'm only given an option for a 35% discount on Fitbit products (except Aria and Ace).

I basically have the same experience as @Samanthajeffs. Charge 5 miraculously came back on, I quickly reset my data, synced, updated it, and changed the clock display. After a short period later, the device went frozen again.

So much for their so-called "made from premium material". I was thinking that it would last me at least a few years.

[aSquirrel]

Mine did the same thing as well yesterday

Ive gotten 2 replacements in less than 6 months and now this 😞 just rediculous 

[Pmpnfe56]

Mine went down as well.   Got to chat and rep.told.me to push button on the USP plug that plugs into charger and push button 3 x within 8 seconds.  It did something but not the reset the rep.told me.  Tried to get contact number but said no on available to help at this time.

[Kev-_-]

Guys Just an update here i Tried all the options including restarting the device with the charger, unfortunately i woke up this morning with the watch being totally non responsive when i press the charger button it vibrates immediately. I am not seeing the green lights flashing either. this is just horrible dead after 1 year

[Pmpnfe56]

It happened to mine after less than a month.

[juuls]

Mine went down as well, just vibrate and that’s it 

I tried the options that you give us but mi Fitbit charge still blanck

I have gone through the reset procedure multiple times,  although I can feel the buzz during the reset procedure.  

My original Charge 5 purchased on August 2023.

[Mizgwendar]

***Update...my Fitbit Charge 5 went blank and unresponsive about 4 days ago.   After several Google attempts and a frustrating phone call (overseas evidently), I went into the app and downloaded a new scheme for the time/date/etc.   And now all is good!!

Hope it lasts!!!

Thx for all the suggestions!   Ya'll are great 😊

[AndrewGe]

Hi LizzyFitbit

Could I ask you a favour please. 

Kindly review all the comments on this topic/thread regarding the blank screen issue, (devise failure), especially my assertion made yesterday, that the Charge 5 is not fit for purpose because of the multiple failures with multiple people.    

You are our only hope of getting this recurring problem escalated to the correct quality control area to resolve it once and for all.  

At the same time I would also like to compliment the customer service division for instantly replacing four devises for us over the last year.  (My latest replacement is on its way.) 

As a shareholder in Alphabet, I believe our customers deserve better.  Also, I don't like to see profits going down the toilet due to continually replacing failing Charge 5s.  

Thanks and I look forward to you updating us all on the progress you make in identifying and resolving the recurring devise failures.  

Additionally, as a gesture of goodwill to the customers who are now out of warranty, (some are on this thread), perhaps you could authorise free replacements to them as if their warranty continued.  

Regards

AndrewGe 

[zallyshah]

Tried all the restart etc but still blank... 🙄

[zallyshah]

Done it and still nothing

[TeckLee]

I am having the same symptoms and still unable to revive it after doing the reset on the switch located on the charging cable and changing the clock face from the app. It seems that Charge 5 has an inherent defect and not built to last.