Charge 5 blank screen

[here4techsuport]

Blank screen. Pressing the button 3 times to reset won't work. Can't try the changing clock face workaround because it won't connect to my phone. Please fix whatever you broke.

"Experiencing extremely high contact volume right now."  Ya think!??

Moderator Edit: Clarified subject

 

[MarreFitbit]

Hi there, @here4techsuport. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear your Charge 5 screen is still blank. I understand how you must be feeling about the delay our support team was experiencing a couple of days ago. Nevertheless, we're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance!