10-07-2024
13:31
- last edited on
10-08-2024
05:16
by
MarreFitbit
10-07-2024
13:31
- last edited on
10-08-2024
05:16
by
MarreFitbit
My charge 5 screen has gone black suddenly. I have tried to restart by plugging in to charge & pressing the button the charger 3 times. I have also plugged & unplugged 8 times & waited. Sometimes the fitbit logo comes up with a red light at the back, but that's about it. Does this mean it's time for a new one?
Thank you
Moderator Edit: Clarified subject
10-12-2024 07:33
10-12-2024 07:33
Hi everyone!
Thank you @Stephen1965 and @Kilngod for your answers. I checked with support and it seems like you already have cases created. My best advice is to keep an open communication with them so they can provide you with more details about your situations.
@Debbieb44 A warm welcome to the Fitbit Community! Thanks for your efforts. Can you share with us a screenshot of the issue with the clock faces? I suggest you check if you can update the Fitbit app too.
10-12-2024 07:42
10-12-2024 07:42
10-12-2024 07:42
10-12-2024 07:42
Hi Fatimafitbit
what do you suggest I do regarding my Fitbit? I have tried all ways to reset - button on lead and connecting three times etc.
regards
gavin76
10-12-2024 08:29
10-12-2024 08:29
Same issues. Very frustrating. I think it’s the firmware update Fitbit did. Way too many people having the same issues. I’ve been a Fitbit user since the Charge 2. Guess I’m switching to Garmin🤷:female_sign:good luck, hope you’re able to resolve your issue.
10-12-2024 08:32
10-12-2024 08:32
Those things do NOT work; I spent several hours yesterday, exploring this page &resolutions. It came back BRIEFLY last night. But then overnight, the charge went from 96% to 5 %. When is Fitbit going to take responsibility & admit the firmware update has caused this?
10-12-2024 09:36
10-12-2024 09:36
Hi there! A warm welcome to the Fitbit Community @gavin76 and @DianaD64!
Thank you so much for informing us about the situations you're having with your trackers and your efforts.
@gavin76 I suggest you as a last step to give it a try changing the clock face.
@DianaD64 I am sorry to hear that now the battery is draining way too fast, I can totally understand your frustration. Have you already tried to follow these troubleshooting steps: Can I extend my Fitbit device's battery life?
10-12-2024 09:43
10-12-2024 09:43
Unable to change clock face as unable to connect/sync with app and Fitbit.
Please advise further?
Send Fitbit for further investigation?
regards
gavin76
10-12-2024 10:14
10-12-2024 10:14
Hi @gavin76! Thank you so much for your answer and for your efforts trying to solve this situation.
Since you have tried the steps and your Charge 5 still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.
This form is for you only, so let me know when you have completed it.
10-12-2024 13:20
10-12-2024 13:20
Hello.
I have completed and submitted the form you sent to me and look forward to hearing back from FitBit.
Regards,
Gavin Shepherd
10-12-2024 13:58
10-12-2024 13:58
Hello @gavin76!
Thank you so much for contacting Support. Please check your E-Mail inbox including spam and the junk folder. You'll get an E-Mail soon.
Keep working with Support. They'll take care of you.
10-13-2024 07:02
10-13-2024 07:02
10-13-2024 10:20
10-13-2024 10:20
I have the same problem starting this morning. The screen is black, the sync option on the ap is not available, and I just tried changing the clock face and got the message 'unable to install.'
10-13-2024 10:39
10-13-2024 10:39
Surely Fitbit need to do something as so many similar issues with so many people
10-13-2024 11:34 - edited 10-13-2024 11:34
10-13-2024 11:34 - edited 10-13-2024 11:34
Fitbit doesn't care. Thousands of people have been affected, hundreds have complained, and absolutely nothing has changed. I've never had such bad service in my life. Amazing that this kind of behavior is even legal.
10-14-2024 14:38
10-14-2024 14:38
I have exactly the same problem. Comments like suggesting to change the clock face are made in vein as the device won't turn on long enough to sync with the app. I've tried all the hacks suggested too and it has made no difference. Have you had any luck?
10-14-2024 14:45
10-14-2024 14:45
I have the same issue. Tried all the different troubleshooting steps mentioned in the forums (rebooting by pressing the button on charging cable 3 times, disconnected and connected the charger 3 times, tried to change clock face through the app but it fails to install). It's been a year and a half since I bought this device, so out of warranty. But asking me to buy a new device for no mistake from my side doesn't make sense. Please advise.
10-14-2024 14:51
10-14-2024 14:51
Hi
I still haven’t heard back from Fitbit 😡😡😡😡
10-14-2024 14:52
10-14-2024 14:52
Hi
I still haven’t heard back from Fitbit yet 😡😡😡
10-14-2024 14:53
10-14-2024 14:53
I hope so.
thank you.
10-14-2024 17:56
10-14-2024 17:56
Hi Fatima I have the same problem. I tried resetting many times, changing faces and nothing is working.
i was able to sync but still black screen.
please let me know what else I can try
thanks