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Charge 5 didn't reset my steps at midnight

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‎08-17-2023 06:51 - last edited on ‎08-18-2023 04:05 by Fitbit Moderator

‎08-17-2023 06:51 - last edited on ‎08-18-2023 04:05 by Fitbit Moderator

My Charge 5 didn't reset at midnight so my steps etc carried on being added to the following day.  I Googled how to cure this and was told to reset which I did at roughly 08:00am but this reset every counter and added all data counted so far today to yesterday so I have a larger number of steps yesterday and less today by a few hours worth. Is there any way to get this corrected?

Moderator Edit: Clarified subject

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‎08-18-2023 04:06

‎08-18-2023 04:06

Hi there, @Slaters1208. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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