Charge 5 has stopped syncing with phone

[Sherryp99]

My charge 5 has stopped syncing with my phone. How do I make it sync up again?

Moderator Edit: Clarified subject

[Broady78]

Mine has done exactly the same. Had it one week and now it won’t sync. Tried all of the reset and restart options, reconnected, reset iPhone, turned Bluetooth off and on again and still won’t sync 

[BCRAK78]

Also experiencing issues with the Charge 5 - was all working fine. Then stopped smart tracking workouts and now it's syncing up my steps, distance, calories and Zone mins, but has stopped syncing sleep, and workouts. I get the couldn't sync your charge 5 message - Fix It message. Tried all of the options and still no joy. 

By the sounds of it on this thread, it's a major issue with this product? 

[sfo_sc]

It is.  And dont bother to do live chat with the customer service.  They just copy and paste the message to you over and over again treating you like an idiot.  They need to get this thing fix ASAP.  I can still change my clock face and it just could not sync any data at all.  

[BCRAK78]

that sucks to hear @sfo_sc - I enjoy using the fitbit. had the 3 previously and thought the 5 was a really great upgrade with the screen etc. Was working fine and now this. Really annoying and frustrating 

[SunsetRunner]

It is now 8/16 & there is still no resolution to this issue. I have a pacemaker & need the data to sync. What’s going on??

[WalkerCA1]

Seems like there are quite a few us having syncing issue recently. Mine just stopped syncing this evening. I tried everything including hard reset 2x, still not working. I really hope Fitbit fixes this asap.

[Ziggi13]

my charge 5 is now completely ‘losing it’ late in the evening  it  shows the Fitbit logo and nothing else. I cannot do anything with it. In the morning it is awake but showing a different time zone of 12 hours behind.  It remains like this until I manually sync it!  All previous charge watches were brilliant and I cannot tell you how disappointed I am with this charge 5.  I spent significant time yesterday trying to live chat a technician, and trying to call for help, all to no avail! All of this ‘behaviour’, including the constant non syncing issues, appeared to start when Fitbit sold out to Google, I think.  I am going to look for an alternative.  One that will give me some help and backup like Fitbit used to!  I’m looking at the Apple Watch at the moment as they have shops and people to talk with etc.

[Marijepopping]

I have the same problem.. nothing works!

[Choofthur]

Same. Brand new out of the box, won’t sync or update with iPhone 13 pro. 3rd Fitbit. Customer service cut and pasted the usual unhelpful responses. Also tried on iPad and same issue. 

how can so many people be having the same issue over the past 6 months and not be getting anywhere? Get your act together all I want is the device I paid for to work like it says on the box. 

[Ziggi13]

By the way, I gave up with my original syncing issues and just used to do it manually if I could.  It just wants to do its own thing really.  After five years with Fitbit I am now seriously ‘going’, I have had enough!

[amybisson]

I have also tried ALL of these steps - and then some. Charge5 is not discoverable on my iPhone 12 any more. This is extremely frustrating and from what I've read in these forums, I am not alone.

[amybisson]

As of about 3:30 EDT, my Charge 5 began syncing once again - not sure why, but I'll take it!

Thanks to everyone who a) validated that it wasn't just ME and my technology karma and b) made suggestions about cause/solutions.

[Idirix]

Same issue here. I have had the Charge 5 for a good while and it has always had problems syncing. Recently it’s getting worse. Seriously considering breaking my long association with FItbit - reading this thread this is an endemic problem and all that I am seeing is platitudes for Fitbit’s customers with no real attempt to fix the issue. 

[OKRover]

Maddening. Looks like Fitbit has known this issue for months and still no fix. Been a long term customer but rethinking now. They’ve taken the fee for “Premium” service but isn’t able to deliver basic service now. Mine just quit syncing and no matter what I do, it doesn’t help.

[StuRob72]

The only thing that has seemingly worked is to change the GPS settings to move away from dynamic and have it set to either phone or built-in.

Since I changed this on the tracker to phone l, it’s synchronised perfectly.

[AndreaFitbit · Accepted solution]

Thank you for sharing your experience and troubleshooting. 

If your Charge 5  is having syncing issues, please follow the troubleshooting steps here Why won't my Fitbit device sync?

[Holly23]

Had this issue back in mid-August just two weeks after purchasing my Fitbit Charge 5.  At the time, it wasn't syncing at all and according to the large number of complaints/numerous pages of complaints, it seemed to be a major glitch with many others.  I had tried all of the troubleshooting tips yet nothing.  When I tried to do "live chat" for help, couldn't even get in.  The next morning it was syncing with phone again and I'd seen comments where many others said theirs were.  Many were still having issues though.  Mine was working and that's what mattered.  Well, it seems that my fitbit is no longer being recognized by the phone.  The fitbit is syncing and I've tried all of the troubleshooting tips suggested and still NOTHING.  I tried to do live chat for assistance but can't even get in.  So, has this become an issue again?  Is this going to be an ongoing issue with the Charge 5's?  Would also love to know why there was no communication from a Fitbit rep when the message board was lighting up this past August with this same issue.  I was hoping it was resolved but apparently it hasn't been. 

[charleskn]

@Holly23 please note that (I believe from moderator comments) posting to discussions with a "Best Answer" selected tends to not have mush effect. The assumption being that the best answer applies to all. If you continue to experience issues, I suggest posting a new/separate discussion. @AndreaFitbit could probably clarify how that process works, and the best approach.

[Holly23]

Thank you.  Just started a new topic since I tried every troubleshooting step suggested and still nothing.  I guess it's like fishing, lets see if I can get a response from Fitbit, would love to know if it's another glitch or just my Fitbit this time.  I remember last time this happened, in August, that comment thread blew up to over 25 pages of comments with others having the same issue at that same time.  There was no response from a Fitbit rep with suggestions or even a basic comment letting us know there if there was a glitch and if it was being worked on, no communication.   

[AndreaFitbit]

Thanks for getting back to us @Holly23 and for your advise @charleskn. I'm sorry to hear your Charge 5 stopped syncing. 

@charleskn, you're right, the best way to continue receiving assistance is creating a new topic and thank you for following the advise @Holly23. You should receive assistance soon.