Charge 5 isn't tracking skin temperature

[Mtschopp]

Meine Fitbit charge 5 zeigt keine Werte bei der Hauttemperatur.

Wie lange dauert es bis etwas aufgezeichnet wird?

Habe die Uhr nun durchgehend 4 Tage an

Vielen Dank 

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My Fitbit charge 5 does not show any skin temperature values.

How long does it take for something to be recorded?

I've had the watch on for 4 days straight

Thanks very much

Moderator Edit: Clarified subject and post translated

[SunsetRunner]

There looks to be an issue as I've had no readings for 2 days and my wife is the same with her Fitbit Luxe. All other health metrics are fine.

[jstumij]

Same problem here since last monday (21st of March). 

I have contacted Fitbit and there seems to be a problem on their side. I was advised to wait a little bit longer and to contact them again after 2 or 3 days if the problem still persists.

[Mtschopp]

Hi thanks for the answer.

And now what should i do?

Does you have an answer yet?

Thanks nd Regards

[jstumij]

Np. We can't do anything at the moment.

They are aware of it and trying to resolve the problem. 

I would advise you to contact Fitbit in 2 or 3 days (if the problem still exists ) to check the status. That's what I'm going to do.

[LizzyFitbit]

Hi everyone.

Thanks for letting us know about your Charge 5 not tracking your skin temperature correctly. I've gone ahead and reported this situation to our team so they can investigate and identify a solution as soon as possible. I'm sorry for this inconvenience, and I appreciate your feedback.

I'll update this thread as soon as I have more details to share.

[malbers75]

I am having the same problem. I was getting frustrated. Thanks for letting me know it’s not just me. 

[mskayd1]

I have not received Skin temp data from my Charge 5 in 3 days. What's going on?

[destinec]

Hi Lizzy,

This affects Charge 5 too I think.

My temperature data is not appearing in the Health Metrics tile, but I don't think Charge 5 has a temperature tile though.

My other health metrics data are fine.

My Charge 5 is syncing fine.

I have iPhone 13 Pro, with iOS version 15.4.

My Fitbit app is always up to date.

Thank you! 

[DPinOz]

My Fitbit Charge 5 is also intermittently not tracking skin temperature, and has not tracked my skin temperature for last 2 nights. I do have intermittent Atrial Fibrillation (AF) and Fitbit does not track sleep if in AF due to lack of a "regular" pulse but skin temperature has always previously been consistent. 

[Prariepilot]

Same with my Charge 5 and my wife's Luxe. No Skin Temperature since March 20th.

[andyrun]

Same with my Charge 5  not track skin temperature  since 23/3 

iphone 11 pro 15.4

[SunsetRunner]

This now looks to be working

[Martino97]

I have had my new Charge 5 for 6 days and it has never recorded skin temp.  Just adding to the defect count in case it helps elevate the issue.  Thanks.

[LizzyFitbit]

Hi everyone.

Thanks for keeping me posted and your efforts while working on this matter. Our team is aware of this situation and they're working to get this fixed as quickly as possible. I'm glad some of you're getting the skin temperature data on the Fitbit app and rest assured we'll keep our team informed so all of you can get this feature working correctly.

I truly appreciate your patience and feedback. Once I have more details I'll update this thread.

[LizzyFitbit]

Hi everyone.

I'm glad to announce that this issue has been resolved and you should start getting your skin temperature data correctly. If you haven't done so, please make sure to sync your Charge 5 with the Fitbit app to update your details.

I appreciate your feedback and patience, and we'll keep working to make Fitbit more useful for you.

[Tracker5CA]

Hi,

I noticed this was resolved a few days ago, but my fitbit has not been tracking my skin temperature the past few days. It is up to date and synced with my phone. I have an Android if that makes a difference. 

Do you know how to fix or when it will be resolved?

Thanks!

[LizzyFitbit]

Welcome on board, @Tracker5CA.

Thanks for joining this thread and letting me know that the issue persists on your end. This is odd as this was already resolved by our team and in order to investigate, may I know if your Charge 5 is syncing correctly? By saying it's up to date, do you refer to the Fitbit app or your tracker?

In the meantime, please restart your tracker, force quit the Fitbit app and reboot your phone. Wear your tracker one more night and sync once you're awake to check your details.

[LizzyFitbit · Accepted solution]

Hi everyone, and thanks for participating in the Community.

I'm happy to share that this issue was resolved and you should be able to receive skin temperature readings on the Fitbit app. If anyone wants to learn more about how to track this data, I'd recommend this help article for assistance.

I'll be closing this thread from further responses. However, if you're experiencing a different issue, I encourage you to create a new thread with any relevant details of the issue. Thanks again for your reports and patience, and I hope you can keep crushing your goals.