Charge 5 just quit working

[GaryRobinson48]

I bought my Charge 5 on 01/03/2022 and today it just quit working.   Can I ship it somewhere for repair or replacement?

[alexthecat · Accepted solution]

@GaryRobinson48 have you tried restarting it. That's usually the first thing I try when my device isn't working as expected. Here are instructions for doing that: click here 

[GaryRobinson48]

I tried charging the device then tried restarting by pushing the button but nothing worked. The Charge 5 is compl

Gary L Robinson Sretely dead, not doing anything.

[GaryRobinson48]

That was 1st thing i tried.   I followed the instructions to the "t" and it did nothing.

[1LPB]

Same thing happened to me a week ago on my Fitbit received as a gift Nov 2021. Black screen, totally dead, no vibration when reset or attached to charger. Not sure if it’s the charger or Fitbit. Is there a support number for help? I think there’s a one year warranty.