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Charge 5 keeps asking to put fingers on sides

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‎05-03-2024 09:01 - last edited on ‎11-28-2024 09:18 by Fitbit Moderator

‎05-03-2024 09:01 - last edited on ‎11-28-2024 09:18 by Fitbit Moderator

Looks like Carge5 ditched me after 1 year of usage.

It's not syncing with mobile

On Charge5 screen, its always showing "Put your fingers on both Sides"  I kept for 30 mins.. but it is not recording anything..

Do i get replacement? I took warranty at that time.. I don't have any bill. is there a way to get my warranty decide by deviceID ?


Moderator Edit: Clarified subject

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‎05-03-2024 10:27

‎05-03-2024 10:27

connected with Support team on Chat... by doing the reset my issue got resolved. and I am able to sync the data.

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Best Answer
1 REPLY 1

‎05-03-2024 10:27

‎05-03-2024 10:27

connected with Support team on Chat... by doing the reset my issue got resolved. and I am able to sync the data.

Best Answer