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Charge 5 keeps disconnecting

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‎04-26-2023 09:42 - last edited on ‎01-20-2025 12:38 by Fitbit Moderator

‎04-26-2023 09:42 - last edited on ‎01-20-2025 12:38 by Fitbit Moderator

I am getting tired of having to keep reset my device when it wont sync!!!  It wipes out all the data I had accomplished.  This is not even a year old.  and it's my 3 or 4th fitbit I've had in that many years.  what is the best way to keep this from happening?

 

 

Moderator edit: format. 

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‎04-26-2023 13:07

‎04-26-2023 13:07

Hi, @Mcaiello67 resetting your Fitbit should definitely NOT cause any data loss.  This should only happen if you choose the option to delete user data - that is specifically designed for use when you are returning the Fitbit or passing it on to a new user.

 

A normal reset preserves all data.  Instructions for reset are here .

 

Sync problems are not unusual and often resolve themselves in a few hours or less without any action from you.  But I know they can be really frustrating!!!  If you are in a hurry for a sync, I find the quickest way to force a sync is to simply log out of your Fitbit account and log back in again.  A new log in should force a sync - but do be sure you know the email address and password of your Fitbit account,

 

Welcomecto the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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