Charge 5 keeps turning off

[Paul1701]

Bottom line the charge 5 has become intermittently unreliable. When it works, then  it stays charged for 6 or 7 days.  I think the issues started with the last software update 57.20001.194.91  Previously I had a charge 2 in 2018, then a charge 4 and now the charge 5 since Aug 2022. Each iteration seems to have a shorter life.  

the symptom i observe  has  happened at least three times in past few months - the charge 5 turns off while exercising or not, at home or not. . I eventually   connect to charger, I get the diamond logo followed by the power screen that  will show a battery level anywhere from over  40 to over  80%. And then displayed power level  dramatically drops when left  on the charger. After it recharges,  I take it off the charger, the time is not current but it shows the time it went off. At some point it resynchs but its not immediately.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Paul1701. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

If you haven't done so yet, I'd recommend trying the following steps in the order listed:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Melstef]

Marre

What’s the long term fix for this issue? I’m having the same problem since the last update. The watch randomly shutting off is an almost daily occurrence and causes the loss of data while the user doesn’t know the watch shut off. It’s making the watch unusable for its intended purpose. 

[Greg-l]

I too have been very disappointed with the Charge 5; very unreliable. I hope the Charge 6 is far better; if not, I will have to drop the brand. Just a note, Google doesn't have a good track record with product support (hardware). That's why I won't ever buy another Pixel.

[Paul1701]

I don't have a good solution. I am now charging my phone twice a week and
that seems to have prevented the issue from recurring for now.