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Charge 5 no longer tracks exercise properly

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Since app update, Charge 5 now tracks my 90 minute power walks as 15 min elliptical!  There seems to be no way to correct this (I have done all the suggested corrections with no luck).  My Pacer app correctly tracks my time, steps and mileage and type of exercise - can I migrate this info to the app?  I only use this device since I am in a medical study, and I would think they would want accurate info.

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Hello @msfit60 

We've had several reports of exercises that did not track properly. I believe the Fitbit team is investigating. We hope this issue is fixed soon. 

You should be able to delete the incorrect exercise and manually add the correct one from your Pacer app. 

  • On the Today page in the app, scroll to the Exercise tile and tap on it to open the page
  • Tap on the incorrect exercise. Use the Trash can icon in the upper right to delete it.
  • Tap on + Add exercise at the bottom of the Exercise page
  • Select Walk and enter the required details from your Pacer app. Tap Save.

Rieko | N California USA MBG PE

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