Hi, @Garyaleighton welcome to the community, in the absence of detailed information forgive me for starting at the beginning. Firstly you may find this article of interest (check your USB socket) Why isn't my Fitbit device's battery charging?
As you've just got your "Charge 5" this video and this video will be of interest.
I hope this helps.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
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