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Charge 5 not sending notifications

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‎03-28-2023 11:32 - last edited on ‎03-28-2023 14:54 by Fitbit Moderator

‎03-28-2023 11:32 - last edited on ‎03-28-2023 14:54 by Fitbit Moderator

I have done that three times, still not getting text messages. 

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4 REPLIES 4

‎03-28-2023 15:01 - last edited on ‎03-17-2024 10:19 by Fitbit Moderator

‎03-28-2023 15:01 - last edited on ‎03-17-2024 10:19 by Fitbit Moderator

@Cougarmom64 , Thank you for your message and for you efforts. 

I moved you post to a new thread as you published it on an older thread. 
Just to confirm : you tried turning Don't disturb, and sleep mode off, right?

For iPhone devices, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications. If the issue persists after double checking these settings, give a try to the following:

Please follow these steps, some of which you have already done, but the order is important:

  • Restart your Charge 5.
  • Please on mobile device, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
  • Turn off Bluetooth and restart your phone. (switch off and on again).
  • When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.
  • Go on the app. From here, try setting up the tracker as a new device.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎03-29-2023 01:45

‎03-29-2023 01:45

Hi Cougarmom64
I’m not sure what you’ve tried 3 times as I didn’t get the early messages, but I solved this problem by resetting my Charge 5.

You don’t lose any data and all you need to do is use the charger to connect it to the power. Next press and hold the little button at the plug end of the lead until the Fitbit shows the Fitbit symbol. It is then reset and hopefully should start sending notifications.
Buddie71

Sent from my iPhone
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‎03-29-2023 09:45

In response to JuanFitbit

‎03-29-2023 09:45

Thank you did all that and still not getting text messages from IPHONE to watch and not alerting me to move for steps. 

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‎03-29-2023 09:47

In response to Buddie71

‎03-29-2023 09:47

Thanks Buddie. I did restart the watch, turned of blue tooth and sharing, and removed watch and did repare to the app and all the things. I am getting missed calls to phone, calendar reminders. The only thing not syncing to my watch from phone and app is the text messages...and the reminder to move. Oh well. se leve 

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