Charge 5 not syncing, not pairing with the Fitbit app

[Sunflower101]

Hi I have been unable to sync my phone (Samsung Galaxy J6) to my charge 5 since 20/10/2024. It was working well prior to this date.

I have done all the steps in previous posts including:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.

• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.

• Force quit the Fitbit app.

• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.

• Shut off your phone and turn it on after 1-2 minutes.

• Turn on the Bluetooth on your phone.

• Plug it into the charging cable and open the Fitbit app.

• Setup your Fitbit device.

• If there is no connection, restart your Fitbit device.

• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

I have uninstalled and reinstalled the Fitbit app multiple times, but it will not pick up my Charge 5 watch any more, and keeps telling me to try again, which I have also done.

I have turned the Bluetooth off, turned the phone off and restarted the devise multiple times with out resolution.

Moderator Edit: Clarified subject

[Diekkie]

Same problem here? 

[Cheepie]

same problem here

[Janmp16]

Same here.

[Cheepie]

After a few days of no luck I decided in desperation to clear my data from
the charge 5

Turned phone on and off and restarted the app

Finally managed to add the charge 5 back into the app

So frustrating though

[SunsetRunner]

This sounds like a Fitbit problem at this point. I've tried all this. And I've tried clearing the data from the Charge 5. My phone has the correct version of the app and my operating system is high enough. This is very frustrating. Is this their way of forcing us to buy new ones? 

[MathGirl18]

Happened to me today. No sync? In my morning walk. First time this has occurred.

---

Oh no! I don't want to do that to resolvemine.

---

Probably forcing us to login with 

[MathGirl18]

I have NOT switched to #Google because I really didn't want #Google to have - host all my fitness data. #Google too powerful for me. I don't want to share my data with them. I don't trust them.

Fitbit has been such a great product. Although I've had many many difficulties with the Charge 3.

Plus the charge5 quit having the clock face light up when you turn your wrist -  it has become manual to light up the clock face- takes TWO hands 🤣.

[Cheepie]

Yes I am very suspicious that this is a rouse to get us to move to Google
trackers …

[SunsetRunner]

No, I have logged in with Google for a year. That doesn't solve it.

[Sha_Boom]

Same issue here since yesterday. Did all the steps, stood on my head, put my left foot in, spun around 3 times and nothing. Called support and I guess it's their problem. Was told to try again at some unknown time in the future.

[SunsetRunner]

Thank you for making the phone call for us. Now I know to at least just ignore it, instead of keep on trying. I'll try again this weekend.

[RiekoC]

Hello @Sunflower101 , @SunsetRunner , @Sha_Boom , @Cheepie , @MathGirl18 

I'm seeing other users reporting syncing issues that seem to have started in the last couple of days. There doesn't seem to be any service disruptions according to the Fitbit Status Dashboard.

I've put in an inquiry about the problem and will report back if I get any updates.

[Michblip]

Same here.  Thought it was just me! What's going on?

[JoPark]

I have had this exact problem for 2 days, have followed all the advice and now can't even find my Charge 5 to pair with my phone, they are just not recognising each other at all! So frustrating, as I have spent a lot if money on various fitbits over the years - I think I am done this time, I have already had my Charge 5 replaced under guarantee as it failed after a few months after it got wet, even though it was supposed to be waterproof! Off to research non fitbit alternatives I think! 🤔

[krazy50s]

Mine is the same. Done everything on list but, still nothing. Really want an explanation.

[krazy50s]

Did you loose all your data?

[Cheepie]

Yes I lost recent step data

[Sha_Boom]

This is what Tech support told me:  They are having an issue with android phones syncing up. She said they were working on a solution. That was around 10:30 EDT this morning. Haven't heard anything back yet.

[Cheepie]

Mine isn’t an android