Charge 5 not syncing, not pairing with the Fitbit app

[Sunflower101]

Hi I have been unable to sync my phone (Samsung Galaxy J6) to my charge 5 since 20/10/2024. It was working well prior to this date.

I have done all the steps in previous posts including:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.

• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.

• Force quit the Fitbit app.

• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.

• Shut off your phone and turn it on after 1-2 minutes.

• Turn on the Bluetooth on your phone.

• Plug it into the charging cable and open the Fitbit app.

• Setup your Fitbit device.

• If there is no connection, restart your Fitbit device.

• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

I have uninstalled and reinstalled the Fitbit app multiple times, but it will not pick up my Charge 5 watch any more, and keeps telling me to try again, which I have also done.

I have turned the Bluetooth off, turned the phone off and restarted the devise multiple times with out resolution.

Moderator Edit: Clarified subject

[JudyNeedshelp]

Mine finally is syncing, but my history is gone. My next tracker will not
be fitbit.

[mkcamp95]

This is not helpful if you have an iPhone.  The issue is happening on both apple and android products.  But yet you still maintain it’s only on android.  I’m going on 3 weeks with no resolution.  Looking into purchasing a different product.

[grunberd]

How did you reach tech support? I have the same issue and I think it is connected to daylight savings fallback… It would be great if you could share how to reach tech-support because I am having the same issue and I am not an android user I am an iPhone user. Thanks in advance

[Slobby]

I don't know if what I've said will work for you. I'm using an Android
phone. Very different. To ask questions of Fitbit tap your personal icon in
the top right corner of the app and 'help' is one of the options.

[Slobby]

I don't recall saying anything about i phone! Maybe you should have sent
your comments direct to Fitbit!

[lucylocket63]

I did all the steps again, deleted the app,put it back, and hey presto! Not
sure how long it will last ...

[Slobby]

Hello
I haven't disconnected the app from Google. I'd only just joined in the
hope that would fix the problem. It didn't!
I'm syncing now having unpaired my fitbit from the app, deleted the app,
downloaded the latest app, and re- pairing. That has worked now because
fitbit have fixed the issue. Finally!!!
Hope that works for you.

[Slobby]

That's what I did. So far, so good. 🤞🤞🤞🤞🤞🤞🤞🤞

[grunberd]

I just did that even before I saw your message. Unpaired my Fitbit,
eliminated the Fitbit app from my iPad, downloaded a new copy from Apple
Store, Logged in and… Nothing…really annoying

Thanks for your response
Best

-D-

[RiekoC]

Hello @mkcamp95 

The Moderator @FatimaFitbit acknowledged on 02 Nov 2024 that some iOS users also have syncing issues. She forwarded the information to the team.

[grunberd]

Thanks for clueing me in!

Best

-D-

[Pedro54]

Looks good, but I don't know how to unpair a Fitbit that the app isn't seeing.  It's using data from my old Fitbit 2 but I can't see anywhere on the app that showws which FitBit it is using.  Can you help?

[Slobby]

Hi.

I'm no expert but on my Samsung A13 I went into Settings, then Connected
Devices, then Bluetooth. That showed my Fitbit and I was able to
disconnect it.

Hope that helps.

[grunberd]

Thx!

Did a bunch of things and today the watch is back in action, for no
apparent reason…I think the seasonal change of time (fall back) is a factor.

Best

-D-

[Slobby]

👍😊

[Slobby]

Really sorry nothing works. You could try posting the whole picture on
Community again and see if smarter people than me have an answer. Being
smarter than me with tech is not difficult!

[JoPark]

Update - I have to be fair and say I did finally manage to update my phone and pair my Charge 5 again after several attempts over several days and uninstalling and reinstalling the app numerous times. It is, at the moment, working perfectly, but I will definitely reconsider my Fitbit loyalty when I need to replace my Charge 5. The trouble is I do like the design of the Fitbit products and the layout of the app, so have continued with Fitbit despite these occasional hiccups and frustrations, and against the advice of my husband who predicted this sort of issue when I bought my Charge 5 last year! I usually ask him to sort out the technical stuff for me as he is so much better at it andni think he is a bit fed up as I have had issues before with previous devices! 😉

I do appreciate all the suggestions on here, it is nice to know I wasn't alone in experiencing these recent difficulties! Thanks everyone ☺️ 

[PeppermintPat]

Thank you,  I am back up and running again. Long may it continue. 😊

[FatimaFitbit]

Hello everyone!

Thank you so much for sharing the good news!

I'm happy to read that many of you are able to sync your devices with the Fitbit app again.

For the ones that mentioned that the issue persists, could you please share which Fitbit app- and iOS- or Android-version you have?

Thanks to everyone for your help and patience!

[grunberd]

Hi there

I’ve noticed every time there is a change in daylight saving, the app does
not know what to do with either the hour less or more.
It throws the length of sleep calculations off completely, and It takes
several days for the app to realize the world didn’t end and it has a job
to do.

But I am curious to know if that is an issue that the Fitbit team is aware
of?
Best

-D-