Charge 5 not syncing

[acebaby79]

This morning my charge 5 isn't syncing at all, and the screen is glitching. It's charged, connected to my phone but won't sync. I have turned my phone off and on, and turned the blue tooth off and on. Also, it says I've walked 15,000 steps today, which isn't possible yet. 

[simaem]

I have been having the same issue, the auto sync is simply not working for me despite the charge 5 being connected via BT, I am using iPhone 13 Pro.

[RAD001]

Same Here.  I've restarted the device and my phone twice now and still not syncing?  Also did the Bluetooth on and off

[dduff64]

I am having the same issue.  My Charge 5 won't sync this morning (1/19/24). It was working fine last night but this morning no go.  I also turned off phone, restarted, etc.  

[JJGlenville]

Same here today, January 19th .  Updated the app, restarted the Charge 5, powered ny phone off and on several times, turned Bluetooth off and on several times as well, even did a force stop in the app.  Tried to repair the Charge 5 in Bluetooth - sometimes it would show in Bluetooth as an available device and sometimes not.  When it did show and I tried to repair, it would say that I needed the app when I already had it.  

[RAD001]

Mine finally started to sync after 3 resets.  But my hourly activity is still not working correctly. 😞

Whatever you did FITBIT, undo it.  It was working fine until today!!!

[Lorelei09]

This is so frustrating to see so many posts that are dealing with the same issue I'm having. 1/17/24 work fine. 1/18/24 face glitchy tried to charge it. No face on watch to see the battery. Updated from a yahoo to Gmail account. Cannot get it to charge or resend with my phone or app due to low battery. 1/19/24 gave the wath overnight to charge no change. I read other posts that mentions switching to Samsung. I'm going to check that out. It sucks to not have my account/ record stats move over but wearing a watch that doesn't work is not helpful either. 

[Lorelei09]

Your post is exactly the same issue I'm dealing with. Bluetooth connection spots to show connection and then needing the app to download when I already have it. Low charge- I tried  charging over night no change. This sucks!!

[focusphil]

Having same problem Fitbit watch stops & I’ve got a blue dotted diamond showing, to reset put your Fitbit on charge & on the push in part that goes into the plug there is a small button, to reset put watch on charge and press the button 3 times within 8 secs & for a second each press & your done