help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 randomly adding steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2022 14:51 - last edited on ‎06-28-2022 07:47 by Moderator Alum

‎06-27-2022 14:51 - last edited on ‎06-28-2022 07:47 by Moderator Alum

This evening my Fitbit just randomly adds an extra 19000+ steps in 20 mins while I've been laying in bed on my phone.... Noway to edit the step count either. I've tried customer service and they were zero help. Anyone have any suggestions on how to correct this?

 

 


Moderator edit: subject updated for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-28-2022 07:46 - last edited on ‎03-13-2024 10:47 by Fitbit Moderator

‎06-28-2022 07:46 - last edited on ‎03-13-2024 10:47 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @LillyBratt. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this and it seems that you already tried all the standard steps to improve accuracy. In this case, I recommend that you continue the communication with them so they can provide you with the next steps. The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected. 

Thanks again for taking the time to share your feedback and comments about this. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer