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Charge 5 randomly stops reading heart rate

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‎05-31-2022 11:20 - last edited on ‎06-01-2022 07:17 by Moderator Alum

‎05-31-2022 11:20 - last edited on ‎06-01-2022 07:17 by Moderator Alum

Charge 5 randomly stops reading heart rate. I lost a whole day again. It registered my elliptical work out but no heartbeat. 

 

 


Moderator edit: subject updated for clarity

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‎06-01-2022 07:16 - last edited on ‎01-20-2025 10:12 by Fitbit Moderator

‎06-01-2022 07:16 - last edited on ‎01-20-2025 10:12 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Echofire.  

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5. 

Before considering other options, I recommend that you try restarting the device again using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

button charge 5.jpeg

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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