Charge 5 screen blackout

[iBNB]

Hi there,

Im experiencing a screen blackout with my Charge 5 after several months of use reseting from the button on the cable doesn't work, all of the following tips did not work for me:

- Short and long Reset didn't work
- Short and long Reset after 100% charge didn't work
- Sync from fitbit app didn't work
- Changing the clock and sync didn't work (at some point I could see the main screen but could not sweep and the screen was not responsive then blackout)

Sensors and connectivity to the app are still working.

Please advice !

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Also, I've noticed that battery was weird during my time fixing the issue: jumps from 90% to 100%, then 85%..

Moderator Edit: Clarified subject.

[Sanguint]

I'm having the same issue. Just went black and screen not working for the last few hours. It seems to be collecting data but not responding on the screen. None of my restarts are working. 

[NicoleChris]

Same issue. Running through all the restart/reset steps and nothing is working. I know the screen is actually working because when I do the hard reset, the screen lights up with the battery info and stuff, but otherwise nothing else displays.

[iBNB]

Definitely, I have an issue with the battery as well, today after 100% charge was emptied in less than six hours. Screen is either locked in the main clock or black !

Please advise !

[Sanguint]

Think maybe it's a firmware issue. Went through fitbit chat and they offered 50% discount to buy a new one. Chose Inspire 3 as it is very similar for $50. Mine still hasa black screen so guess it's a goner.

[iBNB]

Up ! Is there any guidance on the issue ? from the moderators ..