Charge 5 screen corrupted

[lindaj00]

hi everybody, i bought the new charge 5 back in november. now the screen is not working, it is only displaying 'static'. see pic attached 

inside the app, the fitbit still seems to be working, steps are being counted etc. it's just the screen that's messed up

has anyone else had this problem, and is it possible to get it to reset it or something?  or should i seek a replacement altogether?

thanks in advance

Moderator Edit: Clarified subject

[Julia_G]

Hi @lindaj00  , hopefully a restart will fix this.  Instructions here .  Sometimes you need to repeat the restart a time or two.

Let us know how it goes.

[lindaj00]

hi @Julia_G , thanks for replying.

no, restarting didn't fix it. i think the screen is wrecked and i need to seek a replacement

best regards, linda

[mpahk]

I’m having same problem, let me know if you get it figured out. 

[mpahk]

I contacted support and went through there tech support. They are sending me a new one. Did it through chat. They were very helpful