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Charge 5 screen distorted

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‎01-24-2023 10:15 - last edited on ‎01-24-2023 16:39 by Fitbit Moderator

‎01-24-2023 10:15 - last edited on ‎01-24-2023 16:39 by Fitbit Moderator

I received my fitbit Charge 5 xmas of 2021 (so for just over 1 year)...It was working yesterday,this morning I woke up and my screen is distorted. It just has brown and green lines (no words or anything). Any else get this problem &/or know how to fix? 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-24-2023 16:40 - edited ‎03-16-2024 11:19

‎01-24-2023 16:40 - edited ‎03-16-2024 11:19

Hi there, @Jami1820. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎01-25-2023 07:38

‎01-25-2023 07:38

Hallo.

 

The exact same thing happened to me yesterday. The charge 5 was a gift christmas 2021, and stopped working -got black yesterday morning.  And it won't charge.

 

I do not know what to do.

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‎01-25-2023 16:18

In response to MarreFitbit

‎01-25-2023 16:18

Tried restarting as instructed and did not help. I cannot change clock face because most of the screen is black with one line. 

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