Charge 5 screen is green

[Passwords11]

• Just purchased a Fitbit 5 now after a week all was well got a email to say my battery was low so I went to charge it and the watch screen is green now I have tried diffeeent things like pressing button 3 times to restart it uninstall n reinstalll not worked. Still I can’t get this green screen off atall I am wondering is there a fault with the Fitbit watch any suggestions I can try I will b4 I return it to shop thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Passwords11. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Passwords11]

Hi there 

I did try all these quick fixes before but still nothing happened so I returned it to the shop  but I didn’t get  the same 1 as didn’t want the same thing happen so I got a inspire 3 a bit smaller  but  hopefully don’t let me down ok thanks for your reply 

[MarreFitbit]

@Passwords11 Thanks for the update, I'm glad to hear you got the Inspire 3.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!