Charge 5 screen not working

[kmerc]

• my charge 5 suddenly went black I've tried the the 3 button restart no change not syncing not even sure it's charging. ever since Google bought you guys nothing works 

[Meike70]

This is exactly what happened with mine!!! I was so hopeful when it was downloading the clock face and then .... nothing

A pleasant surprise was that the warranty was two years and I'm still covered.  

I'm curious if this will happen with the replacement as well. 

[1Gr8DogMom]

I'm out. My screen went black yesterday and no matter what I do, it won't work. Thid is my 3rd one. I'm so sick of Fitbit and the changes to how you see data on the watch, too. I'm stepping up to a higher rated one! Toodle loo junk. 

[kmerc]

So, got my replacement as under warranty. Battery lasted about 6 hours, then it went black and I had to restart it. Clock face not working, and heart rate not measuring properly. 

Well done guys, you've driven another client away and it won't be towards your new google overlords.

[1Gr8DogMom]

They are going to send a replacement as I have only had it 8 months. We will see. It seems like the replacement ones have issues, too.

[MarcRThompson]

After 3 days of fighting with my Charge 5, I wake up this morning with this on my screen

Went through the reset procedure (3x on the button, etc...) worked perfectly and I am now back among the living.    I didn't do anything special other than just leaving it plugged in and charging overnight again.    

This doesnt absolve my feelings about Fitbit however,  I have a birthday and fathers day coming up... there may be an iWatch in my future.

[EstuardoFitbit]

Hi everyone, thanks a lot for all the participation and interactions.  

I appreciate the effort you've put into trying the troubleshooting steps you have tried.

Based on your descriptions, it seems the best course of action might be to contact our Support Team directly. They have the most resources to diagnose the issue, and if your device is still under warranty, contacting them will ensure you're aware of all your options.

You can reach our Support Team through any of our official channels.

[questionef]

Oh interesting! Now I'm curious if mine will do that. Keep us posted if it stays fixed or if it goes black again. 

[kmerc]

I think it's safe to say most people have already reached out to support but the help they can offer is limited as there is a fundamental issue with the device and software it seems.

I think we've all had enough of the - have you tried resetting it -support. That's really all they can do unless the device is under warrenty, but the issue remains the same with the replacement.

I was under warranty and got a replacement which crashed on the second day, so tbd on that.

maybe you guys should address the fundamental issue about the firmware update which has now been also reported in some tech magazines.

[txrican]

Mine is the same...this morning the screen display just went black😵. It is charging and synching, but the screen only has dots. 😡 I also did the 3x button reset and nothing😠! 

[JDCIL]

Same issue here. My last sync of the device was at 2:15 pm on 5/20/24 but I didn't notice anything until later that night screen was black and non responsive. Tried the 3 button push on cable. Cleaned contacts on device and cable. Nothing. Just a dead Charge 5 that responds to nothing.

[Vkg56]

Yes they do. This is my 3rd replacement and the black screen is driving me to drop fitbit for good.

[Rebbecca]

I wish I could thumbs down interactions and suggestions that are not helpful and take up valuable space on my page. Is Tech support going to offer assistance to those of us out of warranty? Provide a media update?

[Splash9]

kmerc - well said!

[Splash9]

Mine is out of warranty as well.  I was offered a discount to purchase another Fitbit product.  I am reluctant to use it-  people have reported having the same problem with their replacements!  Fitbit needs to identify & resolve the root cause.

[JDCIL]

Mine was still in warranty. I got the replacement today. Just the actual watch so I had to use the band from my old one. Glad I didn't throw it away before the new one arrived. Software installed fine and then there was an update that I went ahead and did. It is now running good so far with software version 20001.188.58

[auwarrior57]

I have the same problem with my charge 5, I am considering an Apple Watch! I do not want to trust a Fitbit for the 3rd time!!!

[Vkg56]

mine was under warranty too and this is the 3rd replacement. Works great for a time then the black screen of death appears and bing bang boom. Nothing works. I hope this works out for you.

[DagNabIt]

Same.  Charge 5 started going black occasionally.  Only restarts by plugging it in.  Then started more often.  Today I'm finally writing because it did it 5 times today.  Symptoms:

• Seems to go black when I get a badge or some notice for exceeding an activity threshold.  It buzzes and goes black.
• Sometimes when I plug it in to restart it, the clock is off, usually to when it lost power.  Sometime within the next 30 minutes the clock resets itself.
• The power level reading also acts up.  Sometimes when I get display back the power has plunged from previous, then it powers up exceedingly fast, sometimes it's ok.
• Nothing has been done with the fitbit except for a firmware update not too long ago that seems to coincide with the problems.

When is fitbit going to send through a fix?

[Ttenrah]

Same issue with mine. Starting on Tuesday the battery would drain in a matter of hours, rather than lasting all week. Since Thursday, screen is black, though the watch is charged, recording data and synching with my mobile. I went via online chat to tech support and explained that I had already tried the fixes suggested on the forums, including installing a new watch face. Polite operator promised to check whether my watch is still under warranty and email me. Still waiting. 

[NovaDearest]

This happened to me today!! My FitBit just bricked on a black screen for no reason after I finished repotting some plants. Checked to make sure it didn't get water or soil in it, it was fine except for some sweat. After trying everything to reset it, using a previous thread about this issue, it just vibrated a bunch and then got stuck on the logo screen. It's been that way for HOURS, unable to sync, won't respond to any methods I use, just the logo screen. Absolutely terrible, I haven't even had this one for a year yet and it's already broken on me. This is the second time a Fitbit couldn't make it a year for me, and I never bring it into the shower or get it too dirty... I'm just disgusted ATP.