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Charge 5 stopped syncing and screen is blank

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‎04-05-2023 07:37 - last edited on ‎04-05-2023 08:13 by Fitbit Moderator

‎04-05-2023 07:37 - last edited on ‎04-05-2023 08:13 by Fitbit Moderator

My Charge 5 has stopped synching this .owning and there is no display on the watch face

 

 

Moderator Edit: Clarified subject

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‎04-05-2023 08:18 - edited ‎06-17-2023 11:44

‎04-05-2023 08:18 - edited ‎06-17-2023 11:44

Hi there, @EdTurns. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach and in order to solve the issue with the screen, please restart your Charge 5 as suggested here How do I restart my Fitbit device?

Regarding the syncing difficulties, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-05-2023 08:18 - edited ‎06-17-2023 11:44

‎04-05-2023 08:18 - edited ‎06-17-2023 11:44

Hi there, @EdTurns. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach and in order to solve the issue with the screen, please restart your Charge 5 as suggested here How do I restart my Fitbit device?

Regarding the syncing difficulties, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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