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Charge 5 stopped syncing

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‎06-27-2023 17:29 - last edited on ‎06-28-2023 03:51 by Fitbit Moderator

‎06-27-2023 17:29 - last edited on ‎06-28-2023 03:51 by Fitbit Moderator

Does anyone else have this problem? Any suggestions for what to do? When I open the app it’s locked up.

Thank you, Scott 


Moderator Edit: Clarified subject

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‎06-28-2023 03:07

‎06-28-2023 03:07

Welcome to the Fitbit community, @scottr99!

Having started at Jun 27, 15:58 PDT, there have been intermittent issues with logging in and syncing for Fitbit users who had migrated their Fitbit accounts to Google or had created a new Google account for their Fitbit devices because one of the corresponding Google servers was overloaded. This issue is resolved by now.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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7 REPLIES 7

‎06-28-2023 03:07

‎06-28-2023 03:07

Welcome to the Fitbit community, @scottr99!

Having started at Jun 27, 15:58 PDT, there have been intermittent issues with logging in and syncing for Fitbit users who had migrated their Fitbit accounts to Google or had created a new Google account for their Fitbit devices because one of the corresponding Google servers was overloaded. This issue is resolved by now.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎07-01-2023 16:40

In response to Talahthas

‎07-01-2023 16:40

I deleted then re-installed the app and all’s well since.

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‎07-01-2023 17:33

In response to scottr99

‎07-01-2023 17:33

I did the same and it still doesn't work. I can't even link to the device with Blue.

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‎07-02-2023 11:54

In response to OutdoorAthlete

‎07-02-2023 11:54

I haven't had any other issues with mine. What is "Blue"?

 

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‎07-03-2023 00:51

In response to scottr99

‎07-03-2023 00:51

Same with my Fitbit Device - working again after 48h of beeing in the "off" ...

 

Blue could be the "Bluetooth - connection"

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‎07-03-2023 06:36

In response to Trissa

‎07-03-2023 06:36

I had the same issue after the Google update. Nothing would solve the sync problem. Then it started working again after leaving it off for a day.

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‎07-03-2023 11:00

In response to OutdoorAthlete

‎07-03-2023 11:00

Hi @OutdoorAthlete 

Thanks for letting us know that your Charge 5 is back to working normally.

Although we were informed that the Google server issues were resolved last week, I suspect the fix may not have 100% and they may still be working to stabilize everything. It's possible that you experienced your issues while they are finalizing the fixes. 

Rieko | N California USA MBG PE

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