08-30-2023
12:06
- last edited on
08-31-2023
04:43
by
MarreFitbit
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08-30-2023
12:06
- last edited on
08-31-2023
04:43
by
MarreFitbit
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When I sync everything comes thru except sleep data. It’s stopped 2-3 days ago. I’ve charged it, checked for updates but everything is fine.
ideas?
Moderator Edit: Clarified subject
08-31-2023 04:46
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08-31-2023 04:46
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Hi there, @skw56. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5.
To better assist you, may I know if your sleep data does show in your Charge 5? I mean, it does show but doesn't sync?
If you're missing just your sleep data, I recommend considering the following in order to get sleep stages:
- If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
- If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
- If you slept for less than 3 hours.
- If your device’s battery is critically low.
For more information, see What should I know about Fitbit sleep stages?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-01-2023 10:40
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09-01-2023 10:40
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Thank you. I learned something today. I appreciate the feedback. But somehow it started working again without me doing anything. However, I did lose 2 nights of data which is no big deal as long as it is working for me again.
