Solved: Charge 5 stopped working after charging it

MarreFitbit · ‎03-06-2023

Charge 5 stopped working after charging for a while . What can i do to fix it ?

Moderator Edit: Clarified subject

Talahthas · ‎03-07-2023

Welcome back to the Fitbit community, @BorisWilly!

Sad to hear that you're having issues with your Charge 5. Please try restarting your device performing these steps:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

If this doesn't work for you I'd suggest contacting Fitbit support to get further assistance:

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

Talahthas · ‎03-07-2023

Welcome back to the Fitbit community, @BorisWilly!

Sad to hear that you're having issues with your Charge 5. Please try restarting your device performing these steps:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

If this doesn't work for you I'd suggest contacting Fitbit support to get further assistance:

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

BorisWilly · ‎03-08-2023

Thank you so much.... My Charge 5 device is working now!!! @Talahthas

Talahthas · ‎03-09-2023

You're welcome, thanks for your feedback, @BorisWilly!

If you have any further questions, don't hesitate to come back!

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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