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Charge 5 stopped working after charging it

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‎03-06-2023 20:04 - last edited on ‎03-09-2023 03:50 by Fitbit Moderator

‎03-06-2023 20:04 - last edited on ‎03-09-2023 03:50 by Fitbit Moderator

Charge 5 stopped working after charging for a while . What can i do to fix it ?

 

 

Moderator Edit: Clarified subject

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‎03-07-2023 03:52

‎03-07-2023 03:52

Welcome back to the Fitbit community, @BorisWilly!

Sad to hear that you're having issues with your Charge 5. Please try restarting your device performing these steps:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If this doesn't work for you I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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3 REPLIES 3

‎03-07-2023 03:52

‎03-07-2023 03:52

Welcome back to the Fitbit community, @BorisWilly!

Sad to hear that you're having issues with your Charge 5. Please try restarting your device performing these steps:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If this doesn't work for you I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎03-08-2023 20:53

In response to Talahthas

‎03-08-2023 20:53

Thank you so much.... My Charge 5 device is working now!!! @Talahthas 

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‎03-09-2023 04:18

In response to BorisWilly

‎03-09-2023 04:18

You're welcome, thanks for your feedback, @BorisWilly!

If you have any further questions, don't hesitate to come back!

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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