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Charge 5 stopped working after the update

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‎07-14-2023 01:40 - last edited on ‎07-14-2023 05:28 by Fitbit Moderator

‎07-14-2023 01:40 - last edited on ‎07-14-2023 05:28 by Fitbit Moderator

I bought the watch on January this year and after the update this month it’s stopped working and changing. I guess it’s still under warranty and w need a replacement 


Moderator Edit: Clarified subject

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‎07-14-2023 05:29

In response to Julia_G

‎07-14-2023 05:29

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, I'd recommend restarting your Charge 5 by following these steps How do I restart my Fitbit device?

If the issue persists, please check Why isn't my Fitbit device's battery charging?

If the above doesn't work, please follow @Julia_G's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎07-14-2023 02:23

‎07-14-2023 02:23

Hi, @SunsetRunner for warranty claims you will need to get in touch directly with Fitbit Customer Support on Contact.fitbit.com .

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-14-2023 05:29

In response to Julia_G

‎07-14-2023 05:29

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, I'd recommend restarting your Charge 5 by following these steps How do I restart my Fitbit device?

If the issue persists, please check Why isn't my Fitbit device's battery charging?

If the above doesn't work, please follow @Julia_G's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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