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Charge 5 stopped working properly

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‎01-18-2023 20:47 - last edited on ‎01-25-2023 08:35 by Fitbit Moderator

‎01-18-2023 20:47 - last edited on ‎01-25-2023 08:35 by Fitbit Moderator

Charge 5 has stopped tracking.  Only 6mths old.  Also noticing battery is discharging rapidly.

 

 

Moderator Edit: Clarified subject

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‎01-19-2023 03:21

‎01-19-2023 03:21

@mdwill Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. I'd suggest trying to solve this issue by restarting your device following these steps:

 

1.) Connect your device to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB Plug of the charger 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

4.) Let your Charge 5 charge for an hour.

5.) Check the battery status of your device.

 

If this doesn't work for you, I'd contact Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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