Charge 5 stopped working yesterday

[JenGal]

Woke up to my Charge 5 not working. Blank screen, wont turn on, wont charge. Tried to reboot it a few times. Nothing happened. Not even a buzz. Only had for 6 mos. Used it ever day. How do i get it to work? I cant afford a new one

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Community forums, @JenGal. 

Thank you for sharing that you've been having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please sync your device in the Fitbit app. 
2. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
3. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[JenGal]

Hi! Thank you. I tried all of that and nothing worked. I ended up contacting customer support. Thank you for your feedback!!

[DavideFitbit]

No problem, thank you for sharing this update, @JenGal!