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Charge 5 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2023 09:52 - last edited on ‎02-22-2023 09:05 by Fitbit Moderator

‎02-18-2023 09:52 - last edited on ‎02-22-2023 09:05 by Fitbit Moderator

I bought my Charge 5 new and had to spend extra to get it shipped to Saudi Arabia because I was unsure of the authenticity of the products available here. 
I got to use my band for approximately 1 year before a firmware update in December caused my device to go completely lights out. 
Today I spent the better part of an hour chatting with the Fitbit executive to finally end up with no remedy to a device I lost because of an issue in their software and a 400$ hole in my pocket. 
I am appalled and genuinely expected more from a company that is supposedly so well renowned for their wearables. 


A PSA to anyone considering buying a charge 5, DO NOT DO IT because this is a recurring software issue a lot of people are facing. 

 

Moderator Edit: Clarified subject

 

Best Answer
1 REPLY 1

‎02-20-2023 03:23

‎02-20-2023 03:23

Same thing happened with me today

I was seeing this update your charge 5 from few weeks and today morning I finally updated it and now screen is not working, it's black screen now.

and when I called customer service they told your device is already 1 year 1 months old and we offer 1year warrant only so you need to buy a new fitbit even if their update damaged the device 

Pathetic service, looting the customer by damaging the device, won't be buying another fitbit.

Best Answer