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Charge 5 stopped working

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‎11-13-2024 06:01 - last edited on ‎11-13-2024 08:30 by Fitbit Moderator

‎11-13-2024 06:01 - last edited on ‎11-13-2024 08:30 by Fitbit Moderator

My charge 5 stopped recording on November 6th

Moderator Edit: Clarified subject

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‎11-13-2024 08:55

‎11-13-2024 08:55

Hi there, @Gboy41. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 has stopped working. I will do my best to help you with this!

To better assist you, would you mind giving me more details of the issue with your Charge 5? Is it not charging? Is it not syncing? Have you tried any troubleshooting steps to rectify the issue?

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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‎11-14-2024 01:53

‎11-14-2024 01:53

Hi.. I’ve just had similar issue, contacted google fitbit & had the most amazing service .. spoke to overseas contact name Belise . & the service was unbelievable.. they confirmed my issue by accessing data app & within 4 days i returned item & received new item in same week..please try & outstanding service from google Fitbit services:-)

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