Charge 5 stuck on Fitbit logo

[GranDaudandray]

IMy fitbit charger 5 is frozen on logo. I have soft reset by pushing the button in charging cable. After the 3 pushes the logo disappears but then comes right back on. What else can I do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @GranDaudandray. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Sammydxb]

I have the same problem. How can I get beyond the logo?

[MarreFitbit · Accepted solution]

Hi there, @Sammydxb. Welcome to the Fitbit Community Forums. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 5 again.
• If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

[koonk]

Unfortunately, this is not the case for my Charge 5.  On 11 April device froze with logo only showing as mentioned by GranDaudandray.  I've completed the several troubleshooting recommendations/resets with no success. 

[TJoe65]

Same problem. Happened after my run/walk just now.